CASE STUDIES
Our clients value mostly our professional results and business expertise. During the project, we communicate continuously with our clients and provide them full visibility on the progress of their project
through easy-to-use tools. We are looking forward to realizing your project for you.
Challenge
Cust the high and redundant costs of customer interactions we proposed, developed, and implemented the Snom B2B Partner Portal which delivered a 30% cost savings with several significant customer benefits:
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Centralized Access: Distributors and dealers have a single, centralized location for all necessary resources and information, enhancing efficiency and reducing reliance on direct company contact.
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Enhanced Integration: Seamless integration with Salesforce CRM, Google Applications, help desk systems, and more, ensuring smooth operations and data consistency.
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Improved Communication: Real-time updates, news, and announcements through Snom Central, improving communication with partners.
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Efficient Resource Management: Easy access to sales and marketing materials, deal registrations, and other essential resources, improving operational efficiency.
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Scalable Solution: The portal’s scalable architecture supported future customer/partner acquisition growth and additional functionalities.
Conclusion
The successful development of the Snom B2B Partner Portal enabled the company to streamline its operations, enhance communication with its distributors and dealers, and improve overall efficiency. By leveraging advanced technologies and seamless integrations, Snom is now better equipped to support its partners and drive double digit business growth while saving 30% on operational expenses.
Challenge
Build a new smart website platform and cloud migration provided Die Kompetenzmanager GmbH now Inqua Institut for coaching with several significant benefits:
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Enhanced Online Presence: A modern, professional smart website that reinforces Die Kompetenzmanager’s brand and expertise.
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Improved Performance: Faster load times and increased security due to the migration to Amazon Cloud Services.
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Streamlined Operations: Efficient lead capture and management through integrated marketing and sales funnels.
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Business Growth: Improved lead generation and conversion rates, contributing to overall business growth.
Conclusion
The successful development and cloud migration of Die Kompetenzmanager GmbH’s website enabled the company to strengthen its market position and support its growth objectives. By leveraging advanced web technologies and seamless integrations, Die Kompetenzmanager is now better equipped to attract and convert leads, driving long-term success.
Challenge
Significant cost reductions and enhanced workflows through the development and implementation of the Claim It! platform which delivered several key benefits:
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Enhanced Documentation: Comprehensive defect records with detailed descriptions, audio notes, and photos.
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Efficient Tracking: Improved tracking of defects with integration to project drawings and removal dates.
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Real-Time Visibility: Real-time visibility of defect status for all stakeholders, enhancing accountability and transparency.
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Improved Communication: Seamless communication and information sharing among project partners, leading to faster resolution of defects.
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Streamlined Processes: Streamlined defect management processes, contributing to overall project efficiency.
Conclusion
The successful development of the Claim It! defect management platform enabled the company to significantly enhance defect documentation, tracking, and resolution processes. By providing this one-of-a-kind comprehensive and user-friendly platform, Claim It! is now better equipped to manage construction defects efficiently, ensuring high-quality project outcomes and satisfied stakeholders.
Cut down the costs of endless customer communications and unnecessary repetitive support while automating new customer acquisition workflows.
Challenge
The integrated platform provided Funktel GmbH with a powerful tool to expand its distribution and reseller network. Key outcomes included:
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Enhanced Recruitment Efficiency: Streamlined process for onboarding new distributors and dealers.
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Improved Engagement: Increased engagement through webinars and demos.
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Seamless Operations: Efficient lead management and marketing automation, resulting in better coordination and communication.
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Scalability: The platform's scalability allows Funktel to easily expand its network as needed.
Conclusion
The successful development and implementation of the integrated platform enabled Funktel GmbH to effectively push its indirect sales operations and build a strong distribution and reseller network. By leveraging advanced technology and seamless integrations, Funktel is now well-positioned to achieve its growth objectives in the DACH region and across the EU.
Challenge
The development and implementation of Kommerzbanka Dateio’s discount platform and mobile application to increase customer loyalty and service revenue growth and delivered several significant benefits:
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Enhanced User Experience: A user-friendly mobile app that makes it easy for customers to discover and redeem discounts.
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Efficient Discount Management: A centralized platform for managing and updating discount offers, providing merchants with a straightforward way to engage customers.
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Seamless Integration: Smooth and secure integration between the platform and mobile app, ensuring consistent and reliable service.
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Increased Customer Engagement: Real-time notifications and personalized discounts increased customer engagement and satisfaction.
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Scalable Solution: A scalable platform that can grow with Dateio’s expanding customer base and merchant partnerships.
Conclusion
The successful development of Dateio’s discount platform and iOS mobile app enabled the company to provide a seamless and attractive discount service to its customers. By leveraging advanced technologies and ensuring robust integration, Dateio is now better equipped to enhance customer engagement and drive business growth.
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Challenge
This unique IoT/Device Management platform is the world's first Device as a Service platform that eliminated disparate systems and is a large platform project that connects millions of devices worldwide through the cloud which delivered significant benefits to Snom:
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Enhanced Performance: A sophisticated world’s first Device Management IOT platform for business and unified communications products with the server with infinite expansive architecture resulting in world-class performance and reliability.
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Increased Transparency: Integration with AWS and providing real-time insights and intelligent transparency, enhancing the platform's operational efficiency.
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Unified Management: A unified platform that simplifies the management of all devices, their redirection, firmware upgrades, and provisioning services.
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Scalability and Flexibility: AWS’s scalable infrastructure allows Snom to handle increased demand and future growth easily.
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Improved Customer Experience: Faster and more reliable service setup and management, leading to higher customer satisfaction.
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Device as a Service: The world’s first platform transforming business telephones to a device as a service product with full payment and billing integration in different subscription models.
Conclusion
The successful modernization and integration of Snom’s Redirection and Provisioning Server enabled the company to significantly enhance its service delivery and customer experience and turn its devices into a service - DaaS. By leveraging AWS capabilities and developing a unique and unified platform, Snom is now well-positioned to provide high-end, reliable services to its customers worldwide.
Challenge
The development and implementation of the Snom Smart Global Website delivered several significant benefits:
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Increased Sales: The integration into all platforms we developed such as Partner Portal and Product Management System resulted in a steady increase in sales as sales personnel could efficiently convert leads into customers.
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Improved Efficiency: Automated lead creation and distribution streamlined the sales process, allowing sales personnel to focus on lead conversion.
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Enhanced Visibility: Comprehensive reporting provided sales management with full visibility into lead status and conversion rates, ensuring all leads were contacted and converted.
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Seamless User Experience: The integrated sign-up process and community portal access provided new customers with a unified and seamless experience, enhancing customer satisfaction and engagement.
Conclusion
The successful development of the Snom Smart Website enabled the streamlining of its customer acquisition process, increased sales, and enhanced overall operational efficiency. By leveraging advanced technologies and seamless integrations, Snom is now better positioned to engage potential customers and convert leads into sales, driving long-term business growth.
Challenge:
The development and implementation of OEM Auto Dealership Video platform delivered several significant benefits:
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Enhanced Customer Engagement: Dealers could now engage customers with personalized video to show found defects during the service or maintenance process, dramatically increasing dealership service revenues, building stronger relationships and trust.
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Accelerated Sales Process: Early engagement through video communication helped accelerate the purchasing decision process, bringing more potential car buyers to the dealership for new cars, used cars and maintenance/service products.
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Competitive Differentiation: Big German brand dealers were able to differentiate themselves from competitors by offering a unique and personalized service.
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Increased Online Reach: The ability to publish videos on vehicle exchanges, social media, and dealer websites significantly increased the dealership's online presence and reach.
Conclusion
The successful development of the Auto Dealership platform enabled car dealers, particularly Mercedes, VW, Audi, Porsche & BMW dealers, to enhance customer engagement, differentiate themselves from competitors, and accelerate the sales process. By leveraging advanced video communication technologies and seamless integrations, OEMs are now better positioned to support their dealers in driving long-term business growth.
Challenge
The development and implementation of the Snom.io IoT platform for Developers delivered several significant benefits:
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Empowered Developer Community: Developers now have a dedicated platform to create and share unique applications using the Snom API, enhancing the functionality of Snom VoIP telephones.
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Enhanced Integration Capabilities: The platform supports integration with popular services like Google Contacts and various smart office devices, providing users with a seamless experience.
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Streamlined User Experience: Unified registration and seamless integration with the Snom Community Portal and Salesforce CRM streamlined the user experience and improved lead management.
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Increased Engagement: The developer forums and resource library fostered a supportive and engaged developer community, driving innovation and collaboration.
Conclusion
The successful development of the Snom.io IoT platform enabled Snom to significantly enhance the capabilities of its VoIP telephones by empowering the developer community to create unique applications. By leveraging advanced technologies and seamless integrations, Snom is now better positioned to support innovation and drive long-term business growth.
Challenge
The development and implementation of the world’s first Direct Response Video platform which delivers several significant benefits to its business users:
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Rapid Lead Generation: Business professionals can now quickly generate business leads through customized Video Landing Pages
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Enhanced User Engagement: The platform's customizable features and versatile Call To Action sales triggers ensure high engagement and conversion rates.
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Flexible Distribution: Multiple distribution methods, including direct messages, ads, social media, and QR codes, increase the reach and impact of video landing pages.
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Advanced Marketing Capabilities: Support for remarketing and retargeting with Meta and LinkedIn Pixels allows for sophisticated marketing strategies.
Conclusion
The successful development of the Zeenr platform enabled business professionals to efficiently create and distribute customized video landing pages, significantly enhancing lead generation and customer engagement. By leveraging advanced technologies and seamless integrations, Zeenr is now better positioned to support its users in driving business growth and achieving marketing success.
Challenge
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Streamlined Product Information Management: By centralizing product information on a single platform, Snom product Management Team achieved greater efficiency in managing product data, reducing the time and resources required to maintain multiple databases and systems.
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Improved Accessibility and Consistency: The platform's multi-language support enabled Snom to cater to diverse linguistic needs, making product information accessible and comprehensible to customers worldwide. This led to improved user experience and increased customer satisfaction.
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Enhanced Marketing Collateral Generation: With the ability to create PDF datasheets and instruction manuals directly from the platform, Snom streamlined the process of generating marketing collateral, reducing manual effort, and minimizing the risk of errors.
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Seamless Integration with Online Channels: The platform's integration with websites and e-commerce stores facilitated the automated distribution of product data, ensuring consistency across all online channels and enhancing brand image.
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Agility and Responsiveness: By enabling real-time updates to product information, Snom remained agile and responsive to market demands, allowing them to quickly adapt to changing customer preferences and competitive pressures.
Conclusion
Snom’s DSG Product Management Platform has proven to be a game-changer in the consumer electronics industry, revolutionizing the way product information is managed and distributed across global markets. By leveraging the platform's advanced features and capabilities, Company X has achieved greater efficiency, improved accessibility, and enhanced customer satisfaction. As the company continues to innovate and expand its product offerings, the Product Management Platform will remain a cornerstone of their success, enabling them to stay ahead of the curve in an increasingly competitive marketplace.
Challenge
Build a Browser-Based Phone Manager Platform that revolutionizes the way device manufacturers and customers manage their devices, empowering them to reduce customer usage support costs while gaining greater control, flexibility, and security.
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Enhanced Accessibility: By providing browser-based access to device management functionalities, the Snom browser-based phone manager platform enabled users to manage their devices locally or remotely, eliminating the need for physical to push settings on the devices. This resulted in greater flexibility and convenience for IT administrators and end-users alike.
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Simplified Setup and Configuration: The platform's intuitive interface and user-friendly tools made it easy for users to set up and configure their devices, reducing the time and effort required for deployment. This led to faster onboarding of new devices and improved operational efficiency.
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Improved Security and Compliance: The platform incorporated robust security features and compliance controls to protect sensitive device data and ensure adherence to regulatory requirements. This enhanced security posture instilled confidence among users and mitigated the risk of unauthorized access or data breaches.
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Real-Time Monitoring and Insights: With its real-time monitoring capabilities, the platform provides users with valuable insights into device performance, usage patterns, and security status. This proactive approach to monitoring enabled users to identify and address issues promptly, minimizing downtime and maximizing productivity.
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Scalability and Adaptability: The platform was designed to scale seamlessly to accommodate the evolving needs of businesses of all sizes. Whether managing a handful of devices or a large fleet across multiple locations, the platform offered flexibility and adaptability to meet the diverse requirements of modern organizations.
Conclusion
By leveraging the platform's advanced features and capabilities, users can streamline device management processes, improve operational efficiency, and enhance overall productivity. As the demand for device management continues to rise, Snom’s platform will remain at the forefront, driving innovation and enabling businesses to thrive in an increasingly digital world.
HOW WE WORK
1. Discuss your needs & wishes
To begin with, we proposed having an in-person or virtual meeting to comprehend your desired cost savings and identify any unnecessary tasks you wish to replace with software e.g. Self Service Partner Portal. Our approach differs from typical software development companies as we strictly adhere to NDAs, ensuring your proprietary information is always protected and respected.
2. Deep Dive & Project Financing
Our second step involves analyzing the workflow to identify tasks that can be automated, areas where AI and self-service platforms can be utilized, and which 3rd party systems should be integrated. We will provide you with a proposal that outlines the objectives of your requirements, along with an estimated timeframe and budget. Once the budget is agreed, we offer financing options to help you manage your cash flow.
3. Rapid Development & Support
After the UI/UX team designs your project, our Project Management team will establish the development timeline and tasks in our system. The engineers will then choose the technology and integration stack, and development will commence using agile methodologies. You will have access to the customer portal throughout the development process, and after launch, you will receive ongoing White-Glove support.
Let's discuss your cost cutting needs and challenges so we can help you